Existing clients
Sign in for project-specific questions, support tickets, invoices, documents and account communication.
Open portal
Customer and technical support
Use the right support route for the information involved.
Project details, invoices, tickets, files and private customer information should be handled through the secure client portal. New and emergency technical requests have separate routes.
Private client support
Keep account-specific communication inside the portal.
The portal is the correct route for project progress, support tickets, invoices, files and private account communication. Public forms and AI chat should only contain general, non-sensitive information.
Support routes
Choose based on the type and urgency of the request.
This separation protects client information and helps the team route urgent incidents differently from general enquiries.
Emergency incident
Use the terminal-style SOS page for downtime, malware, email, checkout, server or PC emergencies.
Open SOS pageNew enquiry
Describe a new project, assessment, migration or technical support requirement through the contact page.
Contact SysFirmsRemote session
Begin remote access only after confirming the support request and the identity of the technician.
Remote support guidanceEmail support
Use support@sysfirms.com when email is appropriate and the message does not contain passwords or other secrets.
Send emailBook consultation
Choose a consultation slot when the requirement needs a structured technical discussion rather than immediate incident response.
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