Cancellation and Refund Policy
Cancellation and refund principles for SysFirms consultancy and technical services.
Service-specific terms
Cancellation, refund and rescheduling terms depend on the service, approved scope, work already completed, third-party costs and written proposal or invoice terms.
Non-refundable work and costs
Completed consultancy, diagnostic, emergency, migration, implementation or reserved support time may be non-refundable. Third-party licence, hosting, domain, platform and vendor charges are normally non-refundable once purchased or committed.
Cancellation requests
Send cancellation requests to support@sysfirms.com with the relevant proposal, invoice or project reference. The team will confirm any remaining work, committed costs and applicable options.
Disputes
Concerns should be raised promptly so the scope, delivery record and written terms can be reviewed fairly.
Questions may be sent to support@sysfirms.com.